Frequently Asked Questions

Everything you
need to know.

Answers about ordering, shipping, testing, products, and compliance.

Ordering & Payment
How do I place an order?+

Browse our 29 compounds on the compound catalog, add what you need to your cart, fill in your shipping details, and follow the Interac e-Transfer instructions. Send the exact amount to orders@g13peptides.ca with your order reference number in the memo field. We confirm and dispatch within 1-2 hours of receiving payment.

What payment methods do you accept?+

Interac e-Transfer only. G13 Peptides has auto-deposit enabled — you do not need to set a security question. Send payment to orders@g13peptides.ca with your order reference (G13-XXXXXXXX) in the message field.

Is there a minimum order?+

No minimum. You can order a single vial. Orders of 3+ vials unlock pack tier benefits: 3 vials = free BAC Water or free shipping, 5 vials = both free, 7+ vials = both free + priority fulfillment + 1 free vial.

Can I change or cancel my order?+

Contact us at orders@g13peptides.ca immediately after placing your order. If your e-Transfer has not yet been processed, we can make changes. Once payment is confirmed and your order is in fulfillment, it cannot be modified.

Do you offer bulk or wholesale pricing?+

Yes. Contact orders@g13peptides.ca for wholesale inquiry. Labs and researchers ordering 10+ vials per month qualify for volume pricing discussions.

Shipping & Fulfillment
Where do you ship from?+

All G13 orders ship from Ontario, Canada. We do not use third-party fulfillment centers or cross-border logistics. Every order is a domestic Canadian shipment.

How long does shipping take?+

Orders are dispatched within 1-2 business days of payment confirmation. Standard shipping (3-5 business days) is $15. Express shipping (1-2 business days) is $25. Free shipping is included with 5+ vial orders.

Do you ship outside of Canada?+

Currently G13 Peptides ships within Canada only. International shipping is not available at this time.

Will I receive tracking?+

Yes. A tracking number is sent by email once your order is dispatched. All shipments are tracked.

How are compounds packaged?+

All lyophilized peptide compounds ship in sealed vials with protective packaging appropriate for temperature stability during transit. Bacteriostatic Water ships at room temperature.

Products & Quality
What is HPLC testing?+

High-Performance Liquid Chromatography (HPLC) is the gold standard analytical method for determining compound purity and identity. G13 submits every batch to an independent third-party laboratory for HPLC analysis before release. The results are published in the Certificate of Analysis for that batch.

Who tests your compounds?+

All G13 compounds are tested by an independent third-party laboratory with no financial relationship to G13 or our suppliers. We do not self-certify. We do not use manufacturer-provided test results. Every test is conducted independently.

What does the COA show?+

Each Certificate of Analysis shows the compound name, lot number, net content (assay result), test method, analysis date, production standard, and fulfillment origin. All COAs are publicly accessible via the G13 COA Portal — no login required.

How do I verify a batch?+

Visit the G13 COA Portal at the top of any page. Enter the lot number from your order or from the compound listing. The full COA will load immediately. Lot numbers follow the format CS-XXXXXX (e.g. CS-re10920).

What purity standard do G13 compounds meet?+

G13 peptide batches are produced to a minimum ≥99% peptide purity standard under GMP-compliant production conditions. Recombinant proteins such as HGH and IGF-1 are tested and published per batch, and may report below 99% because they follow protein-specific assay criteria. Actual assay results are published per batch.

How should compounds be stored?+

All lyophilized peptide compounds should be stored at -20°C, protected from light and moisture. Do not store reconstituted compounds for extended periods. Bacteriostatic Water can be stored at room temperature before opening.

Research Use & Compliance
Are G13 compounds for human use?+

No. All G13 Peptides products are for laboratory research use only. They are not intended for human or veterinary use, diagnostic use, or therapeutic application. By placing an order you confirm you are a qualified researcher using compounds in a research context.

What is Bacteriostatic Water used for?+

Bacteriostatic Water (0.9% benzyl alcohol in USP sterile water) is the standard solvent for reconstituting lyophilized peptide compounds in a research laboratory setting. It inhibits bacterial growth and permits multi-use from a single vial.

Can you provide dosing or protocol advice?+

No. G13 Peptides provides compound information for educational and research reference purposes only. We cannot and do not provide dosing guidance, administration protocols, or medical advice. For research protocols, consult peer-reviewed literature appropriate to your research application.

What is the shelf life of your compounds?+

Lyophilized compounds stored at -20°C have a shelf life of 24 months from the analysis date shown on the COA. HCG has an 18-month shelf life. Bacteriostatic Water has a 28-day shelf life after opening.

G13 Gold Reserve
What is G13 Gold Reserve?+

G13 Gold Reserve is a private annual membership ($99 CAD/yr) for qualified researchers. Members receive a 25% discount on every order, free bacteriostatic water with every order, Research credits - program launching soon, 48-hour early access to new batches and restocks, members-only limited drops, full COA archive and lot history, priority fulfillment with a direct support line, and a 15% audience discount code. Referral store credit - program launching soon. Research credits and referral rewards are store credit only, have no cash value, are non-transferable, and apply only toward eligible research materials.

How do I apply?+

Applications are submitted via the G13 Gold page. Provide your name, email, research context, and a brief description of your research needs. Applications are reviewed within 48 hours. Not every application is accepted.

Can I cancel my membership?+

Yes. Contact orders@g13peptides.ca to cancel. Memberships are billed annually and do not auto-renew without confirmation.

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